🚚 Delivery Areas
We deliver across Europe, including:
Belgium, France, Spain, Italy, Portugal, Germany, Austria, Netherlands, Sweden, Switzerland, United Kingdom
⏱️ Delivery Times
We offer two delivery options:
Standard Delivery (Free)
Time: 3–5 business days after order confirmation
Cost: Free, no minimum purchase
Express Delivery (48h)
Time: 1–2 business days
Cost: €15
In case of exceptional delays, our customer service will notify you as soon as possible.
📦 Order Preparation and Tracking
Once your payment is confirmed:
Your order is carefully prepared
You receive a shipping confirmation email with a tracking link
🏠 Delivery Address
Please check your address carefully when placing the order
Jouets Kairis is not responsible for incorrect or incomplete address information
If a parcel is returned due to an incorrect or unclaimed address, re-shipping costs will be charged to the customer
❌ Unsuccessful Deliveries
If you are absent at the time of delivery:
A delivery notice may be left with instructions for a new delivery attempt or pickup at a relay point
After several failed attempts, the parcel will be returned and re-shipping fees may apply
🔁 Returns and Refunds
Return Conditions
You have 14 days from receipt of your order to request a return
Products must be:
New, unused, in their original packaging
📌 Return costs are your responsibility, except for defective products or errors on our part
Return Procedure
To organize a return, contact our customer service at: contact@kairis-jouets.com
We will provide the return address and instructions
After receiving and checking the parcel, a refund or exchange will be processed within 7 business days
Damaged or Lost Products
If your parcel arrives damaged or incomplete:
Contact us within 48 hours with photos and order number
In case of confirmed loss, we will open an investigation with the carrier and offer a replacement or refund
🤝 Customer Service
Our team is available for any questions regarding delivery or returns
📧 Email: contact@kairis-jouets.com
⏱️ Response within 24 business hours
Jouets Kairis – Moments of play and joy for the whole family